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Survey Shows eCube Scores High in Customer Satisfaction
Customers Applaud Enterprise Evolution and Software Modernization Company\'s Specialized Technical Skills and Responsiveness
/24-7PressRelease.com/ - Conroe, TX October 25, 2004 -- eCube Systems, a technology company specializing in evolving legacy enterprise systems to meet contemporary business needs, today announced the results of its first annual customer satisfaction survey, with 90% of respondents awarding eCube a rating of excellent or very good in technical expertise and customer service.
Additionally, more than 92% of customers rated eCube’s service solutions as very good or excellent. An IT professional from a large bank stated “We have a product that needs specialized support and they are the only ones who can meet our needs. They are a respected company who serve us well.” Bill Viera, an IT manager with a large international technology and manufacturing company added, “Nothing but excellent support from a technical standpoint. They are diligent. They don't disappear.”
Customers praised eCube’s technical prowess and personal responsiveness. “We are extremely proud of our staff’s technical and interpersonal skills,” said Jimmy Maher, eCube’s Worldwide Manager, Engineering Services, “and their ability to quickly solve customer problems.”
As part of their ongoing commitment to improving customer satisfaction, eCube will use the survey results to update its web site (www.ecubesystems.com) and business operations. “We are always striving to improve communications with our customers,” says Peter Marquez, Vice President of Marketing. “In fact, we rely on current and potential customer feedback to shape products that meet critical IT needs.” As part of the company’s commitment to customer input, eCube plans to add a customer advisory board to its annual customer satisfaction survey in early 2005.
eCube Systems (www.ecubesystems.com) offers a family of enterprise evolution products and services that maximizes return on technology investment by leveraging existing technical equity to meet evolving business needs. A growing number of Fortune 500 companies are turning to eCube Systems to help reduce risk, improve time to market and increase productivity. eCube Systems’ Enterprise Evolution product suite enables older applications (built on platforms such as RPG/OS400, DCE/RPC, COOL:Gen, CORBA and Entera) to continue to operate productively in contemporary service oriented architectures, such as J2EE, .NET and Web Services. For further information contact us at 617.628.7112.
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Press Release Contact Information:
Peter Marquez
eCube Systems
VP Marketing
Voice: 617 628 7112
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